NCIC Inmate Phone Services

Prison Telephone Service » NCIC Inmate Phone Services

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NCIC Inmate Phone Services operates with latest technology and innovations. Staying connected with an incarcerated dear one is not easy for the families with strict prison rules and extremely high prison call charges. The inmate’s families often have to face high phone bills. Fortunately NCIC provides quality inmate phone services all at an affordable price. The service keeps the inmates and families connected. Families and friends can speak to their incarcerated loved ones without worrying about high phone charges and strict prison laws. The service also helps in rehabilitation of the inmates during their confinement period.

Unsurpassed customer service

NCIC has emerged as an industrial leader with an extended service across 12 countries. The company offers service in over 400 prisons across the world. NCIC is the foremost company to utilize cloud-based technology to store and process calls. The reputed company has been rated A+ for providing high quality service to its customer and has been recognized by the Better Business Bureau.

The company’s total inmate telephone solution connects its users through a Voice Over Internet Protocol (VOIP). This coinless pay phone system prevents revenue sharing and frauds during the calls. The system also facilitates a complete web-reporting and direct access to call recording without any charges from the correctional facilities.

Inmate Call Engine platform ICE

ICE platform operates on a VoIP-based centralized platform. The inmate calling facility is provided with high bandwidth to simultaneously process large number of calls. This ensures unhindered calling service to users even during peak calling hours. The company possesses three outbound carriers from switch to allow emergency roll-over incase of any technical issues. ICE uses Cisco ASA Firewalls and PCI compliance network to prevent vulnerabilities.

Important features of Inmate Call Engine platform

  • Central Call Processing System
  • Complete Web-Based Application
  • Automatic Import of Inmate Information
  • Automated Inmate
  • Customer Service
  • Inmate PIN Calling
  • Real Time Inmate Telephone Monitoring
  • Real Time Call Data and Voice Recording Offsite Storage
  • Multi Facility Support
  • Voice Authentication Technology
  • Tiered Security Access Control
  • Voice Over IP

Setup of inmate prepaid account

With NCIC, access to prepaid call collect service is made easier. Users are allowed to easily set up a prepaid collect account using a major credit card or debit card. Inmate families can directly visit the website or call customer service center for setting up inmate prepaid account.

Contact Information

Contact Number: 1-800-943-2189

Email id:


Address: P.O. Box 551, Longview, TX  75606

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NCIC Inmate Phone Services

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